We are committed to providing high-quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, we offer a 30-day return policy starting from the date you receive your order. Return requests made after 30 days will not be accepted.
Return and Refund Eligibility
You may request a return or refund under the following conditions:
- Defective Items: Items that are defective due to manufacturing or quality issues.
- Incorrect Items: Items received that differ from what was originally ordered.
Return Period
You must notify us within 30 days of receiving your item to initiate a return.
Return Process
To request a return, please provide your order number, reason for the return, and relevant product photos. Our team will review your request and provide return instructions.
Return Conditions
Items must be returned in their original condition, including all tags and packaging. For hygiene and safety reasons, returned items must not show any signs of use, wear, or damage. Returns that do not meet these conditions may be refused.
Refund Process
Once the returned item is received and verified, the refund will be processed within 1-2 business days. The refund will be issued to your original payment method. The time it takes for the refund to appear may vary by bank or card issuer, typically taking 7-10 business days.
Return Fees
- No handling fees will be charged for returns.
- If the return is due to our error (e.g., an incorrect item or product issue), we will issue a full refund.
- If the return is due to personal preference (e.g., choosing the wrong size or color), the customer is responsible for the return shipping cost.
Exchanges
If you wish to exchange an item for a different size or model, please specify your request during the return process. We will guide you through the exchange process, and there are no additional handling or shipping charges for exchanges.
Cancellations
Orders can be canceled before they are shipped. Once an order has been shipped, the standard return policy applies.
Restocking Fees
We do not charge any restocking fees.
Frequently Asked Questions
- Who pays for return shipping?
- If the return is due to our error (e.g., incorrect item or product issue), we will cover the return shipping cost. If the return is due to personal preference (e.g., wrong size or color choice), the customer is responsible for the return shipping.
- How long will it take to receive my refund?
- Refunds will be processed within 1-2 business days after we receive the returned item. Typically, refunds take 7-10 business days to appear in your account, but this depends on your bank or card issuer.
- Can I exchange an item?
- Yes, we offer free exchanges. You can specify the desired size or model during the return process, and we will guide you through the exchange procedure.
- Can I cancel an order after it’s shipped?
- Once an order has shipped, you can only return it according to our standard return policy.
Helpful Tips:
Refunds may be affected by bank processing times, so please allow sufficient time for your refund to be processed..
Please ensure the returned items are in unused condition with original packaging to ensure a smooth return process.